DELIVERY
Thank you for visiting and shopping at Interiors by Aston.
We start working on your order immediately, so we are only able to make changes to an order within 24 hours after it has been placed (including address changes).
Once your order has shipped direct from our suppliers, you will receive a shipping confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 2-5 working days on average to fulfil your order and some items may take longer especially around major holidays (up to 15 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed. You may receive products marked up with suppliers branding as these products are shipped direct from supply chain.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
SHIPMENT AND CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after dispatch.
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RETURNS POLICY
Return services may be delayed as a result of COVID-19 safety measures.
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure we provide the best service available so you will always be happy shopping with us, hopefully returning to purchase again and sharing our site with friends and family.
Returning or exchanging online orders is easy - Email confirmation of issue to request a return. Send back your unwanted items by mail to start the return process.
Interiors by Aston will accept, for return or exchange, items that are purchased off our website within 14 days of the tracking delivery date under the following conditions:
- There are no visible signs of wear and tear
- No tags have been removed
- New Merchandise in its original condition
Item(s) cannot be returned or exchanged after 14 days.
EXCHANGES / RETURNS (IF APPLICABLE)
Please contact info@interiorsbyaston.co.uk for instructions.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that depending on your bank, it may take an additional 5-10 business days after your credit is applied for it to appear in your account.
DAMAGED ITEMS
If you receive a damaged or defective item, please submit a request to info@interiorsbyaston.co.uk within 48 hours of receiving the shipment.
If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
FEEDBACK
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@interiorsbyaston.co.uk to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Our policy lasts 14 days. If 14 days past by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please see our terms for further details.
