Delivery / Returns
DELIVERY.
Thank you for visiting and shopping at Interiors by Aston. Following are the terms and conditions that constitute our shipping policy.
We start working on your order immediately, so we are only able to make changes to an order within 24 hours after it has been placed (including address changes).
Once your order has shipped direct from our suppliers, you will receive a shipping confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 2-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
SHIPMENT AND CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after dispatch.
DAMAGES/CLAIMS
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please register fault by contacting the shipment carrier to file a claim. Please email info@interiorsbyaston.co.uk advising fault has been registered. Please also save all packaging materials and damaged goods before filing a claim.
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RETURNS POLICY
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure we provide the best service available so you will always be happy shopping with us, hope fully returning to purchase again and sharing our site with friends and family.
Returning or exchanging online orders is easy - email confirmation of issue to request a return. Send back your unwanted items by mail to start the return process.
Interiors by Aston will accept, for return or exchange, items that are purchased off our website within 14 days of the tracking delivery date under the following conditions:
- There are no visible signs of wear and tear
- No tags have been removed
- New Merchandise in its original condition
Item(s) cannot be returned or exchanged after 14 days.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
EXCHANGES / RETURNS (IF APPLICABLE)
Please contact info@interiorsbyaston.co.uk for instructions.
RETURN SHIPPING (IF APPLICABLE)
Return services may be delayed as a result of COVID-19 safety measures.
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Once we have received and inspected your item, we will issue a refund to your card or original payment method.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that depending on your bank, it may take an additional 5-10 business days after your credit is applied for it to appear in your account.
LATE OR MISSING REFUNDS (IF APPLICABLE)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at info@interiorsbyaston.co.uk and allow us the opportunity to investigate the matter further.
GIFTS
Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
DAMAGED ITEMS
If you receive a damaged or defective item, please submit a request to info@interiorsbyaston.co.uk within 48 hours of receiving the shipment.
If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
FEEDBACK
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@interiorsbyaston.co.uk to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Our policy lasts 14 days. If 14 days past by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
FURNITURE
Delivery of large industrial furniture requires a pallet delivery or by a two people delivery which is included at time of checkout. We are unable to send furniture overseas at this point. Please email for further details if required.
Please note that you are responsible for the costs of returning items if deemed not required. Damaged furniture will be dealt with as above.
SHIPPING OF RETURNS
To return your product an email must be sent to info@interiorsbyaston.co.uk before sending item back for exchange or refund.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR EMAIL OF RETURNED PRODUCTS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.